Frequently asked questions
Everything you need to know about sending care to your family in Lebanon.
How does Kafeel work?
Contact us on WhatsApp, tell us what your family needs, pay in your currency (EUR, USD, GBP, AUD, CAD), and we deliver to your family in Lebanon with photo proof.
What can I order for my family?
Groceries, medicine, home services (plumbing, electrical, cleaning), gifts, education support, and bill payments.
What currencies do you accept?
We accept EUR, USD, GBP, AUD, and CAD. You pay in your local currency and we handle everything in Lebanon.
How fast is delivery?
Most orders are fulfilled within hours, not days. Same-day delivery is available in Beirut for gifts and urgent items.
How do I know the delivery happened?
You receive photo proof of every delivery directly on WhatsApp, so you can see exactly what your family received.
Do you offer monthly recurring services?
Yes. Set up a monthly plan for groceries, medication refills, eldercare check-ins, home cleaning, or bill payments — we deliver every month automatically.
Which areas in Lebanon do you cover?
We deliver across Lebanon including Beirut, Tripoli, Sidon, Batroun, and surrounding areas.